privacy policy

When you work with Wayne Chemical, you can count on the highest standards of integrity.

PRIVACY & LEGAL

Privacy

Wayne Chemical Inc. is very sensitive to the privacy concerns of the visitors to its site on the Internet. As a general policy, no personal information is automatically collected from visitors to the site. However, certain non-personal information of visitors is recorded by the standard operation of Wayne Chemical's Internet servers. This information is primarily used to provide an enhanced online experience for the visitor. Information tracked includes the type of operating system in use (e.g., Macintosh, Windows, etc.) and the type of browser being used by the visitor (e.g., Firefox, Internet Explorer, Safari etc.).

Other uses of this information include internal review of the number of visitors to the site, but only in an aggregate and non-personally-identifiable form. E-mail addresses and other personally-identifiable data about visitors to this site are known only when voluntarily submitted.

Personally-identifiable information that may be collected in connection with visitors is retained by Wayne Chemical and is not sold or otherwise transferred outside the company. This information is collected to help us better understand visitors' use of our site. We may use your IP address to help diagnose problems with our server and to administer our web site. Shoppers' unique identifiers may be recorded for use as account numbers in our record system.

Users of web sites should be aware that when they voluntarily disclose personal information (e.g., user name, e-mail address, etc.) on a bulletin board or in a chat area, the information could be collected and used by other web surfers. This may result in unsolicited messages from other posters or parties. In addition, web sites may contain links to other sites. We make every effort to link only to sites that share our high standards and respect for privacy. However, we are not responsible for the content or the privacy practices of other sites.

Wayne Chemical Inc. reserves the right to change this privacy policy at any time and will immediately post the updated policy on its site.

Copyright

Individuals are welcome to make a single copy of a document or any part of a document published by Wayne Chemical Inc. on the World Wide Web for personal use provided that Wayne Chemical Inc.'s World Wide Web address (http://www.waynechemical.com) are prominently included in the copy. You are also welcome to direct people to the Wayne Chemical Inc. World Wide Web site in order to download their own personal copy.

Members of the news media are welcome to use a portion of this document in reviews or published news stories provided the source of the information is credited as Wayne Chemical Inc. and includes the web site address (http://www.waynechemical.com).

This material may not be copied, reproduced or distributed, in whole or in part, without written consent of Wayne Chemical Inc. except for personal use and as stated above.

The photographs and all information contained on this web site are copyrighted with all rights reserved.

All other trade names referenced are the service mark, trademark or registered trademark of the respective manufacturer.

All documents published by Wayne Chemical Inc. on the World Wide Web are provided "as is" WITHOUT WARRANTY OF ANY KIND, either expressed or implied. Any Wayne Chemical Inc. document may include typographical, pictorial, technical or other inaccuracies. Wayne Chemical Inc. reserves the right to make improvements or changes to these publications without notice.

It is our official policy to NOT ACCEPT any unsolicited suggestions for product improvements, new product ideas or marketing ideas from outside the company. We may already be working on a similar idea, and this policy eliminates potential conflict regarding ownership of the concept. You can be assured that any unsolicited product ideas we receive are never shared with anyone in our research, product-development or marketing departments.

Information Disclosure

Wayne Chemical Inc. does not sell, rent or trade your personal information to anyone else. However, we reserve the right to choose to do so in the future with reputable and trustworthy third parties without prior notice to you.

We value your opinion and welcome any comments you might have with regard to your experience with Wayne Chemical Inc.. Any comments submitted to us regarding your satisfaction with Wayne Chemical Inc. may be posted on our web site. Of course, in an effort to protect your privacy, while at the same time sharing your satisfaction with other web site browsers, no information beyond your first name and initial of your last name together with the city and state in which you reside will be included in any use of all or a portion of your comments.

Security

Wayne Chemical Inc. has security measures in place to protect the loss, misuse and alteration of any information under our control. Additionally, our secure server software (SSL) is among the best available for secure e-commerce transactions. It encrypts all of your order information including PO number, name and address, so that it cannot be read as it is transferred over the Internet.

Returns Policy

Any product or products being returned must be approved by Wayne Chemical Inc. All returns must be accompanied by a Return Goods Authorization (RGA) from Wayne Chemical Inc. A Wayne Chemical Inc. returned goods label must be affixed to each package and/or skid. Any return without an RGA and a return goods label will be rejected and returned at the customer’s expense.

Chemicals being returned must be sealed, unopened, and returned in original packaging.

Equipment being returned must be properly packaged or crated and returned to Wayne Chemical Inc. at OEM level. If not, a charge back will occur, including any parts and labor.

Up to a 25% restocking fee may be charge to the customer. Customer will prepay initial and return freight charges on authorized return.

Any specialized equipment/chemical may not qualify for a return.

Refund Policy:

Wayne Chemical Inc. will process any refund in the form of an account credit within 30 business days of receiving your return.

Packing and Sending Your Returns:

Send pre-authorized returns to:

Wayne Chemical Inc.
Returned Goods Authorization Number: _________
7114 Homestead Road
Fort Wayne, IN 46814